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CLIENT COMMUNICATIONS & STUDIO ASSISTANT
NINE ROSES | RICHMOND, VIRGINIA | PART-TIME
ABOUT NINE ROSES
Nine Roses is a boutique fine jewelry studio specializing in custom engagement rings, wedding bands, and unique fine jewelry. We pride ourselves on thoughtful design, personalized service, and creating an exceptional experience for our clients.
We’re looking for an organized, dependable, and personable individual to assist with client email communications, social media, and occasional studio activities.
This is primarily an email and client communications position. Strong writing skills, organization, and attention to detail are essential.
RESPONSIBILITIES:
Client Email & Communications — Primary Focus
• Monitor the studio’s email inbox regularly, generally in the morning and afternoon during business hours.
• Organize incoming messages and keep track of outstanding questions and follow-ups.
• Respond to routine client inquiries professionally and promptly, with training and guidance provided.
• Assist with appointment scheduling and general client communications.
• Identify more complicated inquiries that require the owner’s input.
• Learn the studio’s communication style and procedures through ongoing collaboration.
Social Media & Content
• Create and publish Instagram posts, stories, and occasional reels.
• Photograph and film jewelry, finished projects, and occasional events.
• Maintain a consistent, attractive Instagram presence.
• Respond to routine comments and messages.
• Help organize photographs and content for future use.
• Coordinate with local marketing partners, including Richmond Experience, on content, promotions, and collaborative opportunities.
• Maintain the annual marketing calendar, tracking partnerships, events, and promotional activities.
Additional Support
• Assist with basic administrative and organizational tasks as needed.
• Support occasional studio activities and marketing efforts.
SCHEDULE & WORK ARRANGEMENT
This is a part-time, primarily remote position with flexible working hours and scheduled in-person collaboration. Client emails should be checked consistently during business hours, generally in the morning and afternoon.
The owner is typically available between 12:00 PM and 2:00 PM on weekdays for questions, phone conversations, and guidance. Initial training will involve discussing client emails together. As familiarity develops, routine communications can be handled more independently, with more complicated questions reviewed by email.
A weekly in-person studio session on Tuesdays from 12:00 PM to 2:00 PM is required. This time will primarily be used for photography, content creation, and collaboration.
QUALIFICATIONS
• Excellent written communication skills, including grammar and spelling.
• Highly organized, dependable, and detail-oriented.
• Friendly and professional when communicating with clients.
• Comfortable working independently and following through on responsibilities.
• Familiar with Instagram and basic photo and video content creation.
• Comfortable learning new software and processes.
• An appreciation for jewelry, design, and aesthetics.
Equipment Requirements
• Must have access to a personal computer and reliable internet connection.
• Comfortable using email, shared documents, and basic online tools.
• Able to work from a suitable, private workspace.
Experience in customer service, administrative support, or social media content creation is helpful but not required. Fine jewelry experience is not necessary; training will be provided.
HOW TO APPLY
Please send your resume and a brief introduction explaining your interest in the position to contact@ninerosesjewelers.com . We’d also love to hear about your experience with client email communication, administrative work, or Instagram content creation.